Privacy Policy

When scheduling an appointment, joining our VIP Club, or contacting our concierge desk, we collect operational data necessary to deliver our mobile services:

• ✦Contact credentials (your full name, email address, and mobile phone number).
• ✦Service destination address for mobile technician routing and dispatch.
• ✦Vehicle specifications (year, make, model, size category, and paint/interior condition notes).
• ✦Special client instructions, gate access codes, and service preferences.

We process your information strictly for legitimate operational purposes:

• ✦Confirming appointments and dispatching our mobile detailing van to your address.
• ✦Sending automated appointment reminders and "Technician En Route" GPS notifications.
• ✦Calculating accurate travel surcharges based on service distance.
• ✦Delivering digital service receipts, inspection reports, and warranty certificates.

We never sell, rent, or trade your personal data to third parties or marketing brokers. Access to customer contact information is restricted solely to dispatchers and authorized technicians assigned to your appointment. All payment tokens are handled with end-to-end encryption.

By providing your mobile number when booking, you consent to receive direct service-related updates (such as arrival alerts and booking confirmations). You may opt out of SMS messages at any time by replying STOP or contacting our concierge desk.

If you have questions regarding this Privacy Policy or wish to modify or purge your stored contact records, please contact our data team at info@midnightdetail.ca or call (714) 389-8266.